(Marty calls up the Happy Health Care, and auto-identifies himself. He is connected to Daisy.)
D: Hello, this is the Happy Health Care. You’re speaking to Daisy. Is that Marty?
M: Yep, thanks Daisy. Do you have my account info there?
D: Yes. I do. How may I help you?
M: Thanks, Daisy. I got a letter from you guys, saying that because of Covid I’m owed a refund on some of the services that were unavailable, but that my bank details are missing. The letter said I could add the details online, but when I tried it didn’t seem to work. So, I’m hoping you can sort it out for me. Continue reading “A Customer Gets Served”